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Boston Market uses client comments, such as this one, to determine where it needs to make improvements. Since they firmly think that there's always opportunity for improvement, they constantly seek out insightful feedback from their patrons in an effort to improve the entire eating experience. TellBostonMarket

1,000 locations in shopping centers and smaller cities mainly in the US and Canada. They have also started to spread into bigger cities as of late.

Tellmaurices.com