Frequently Asked Questions
Which payment methods are available for the subscriptions?
You can pay with Visa, MasterCard and American Express. Stripe is our direct credit card payment provider for subscriptions.
Can I get a refund if I cancel my subscription halfway the term?
No, the subscription remains valid until the term expires. It just won't be automatically renewed.
Can I download new products with my subscription?
You have access to any product that will be released during the period of your subscription.
What happens if I cancel my subscription manually?
It will not be renewed automatically but it will be valid for use until expiration day.
Does the subscription auto renew when expired?
Yes, it renews automatically until you cancel it.
Can I use the extensions after the subscription expires?
No, you can't use, download or update any extension after expiration day.
What happens to the websites I created after the subscription expires?
All websites created with the extensions remain fully functional.
Can I upgrade my subscription?
Yes, you can always switch to a bigger subscription. The remaining days of your current subscription will be prorated as discount to your new subscription.
Can I renew manually my subscription before it expires?
Your subscription is automatically renewed after it expires, unless it is cancelled, but you can renew it manually when at least ¾ of the subscription period has passed. This way you can take advantage of some special offers before your subscription ends.
I've cancelled my subscription, can I reactivate it?
Yes, just go to your profile on DMXzone, at your Subscriptions and click on the reactivate link.
Writing native code or using DMXzone extensions?
There is no difference - exported code is fully functional, it looks like and it is acting as a manually written code.
What kind of projects can I create?
You can turn every idea to a working web project - custom CMS, personal or corporate website, blog, e-commerce, mobile application, and even social media. Almost everything!
What about the support that you provide?
We are answering your questions on email, live chat, even comments on our website or our social media pages.
Can I use the DMXzone extensions as a base and then customize the code of my project?
Of course, you can! The website styling is CSS-based and you can always adjust it to your needs.
What skills do I need to use the DMXzone extensions?
Just creativity :) There is no specific skill set, you can watch our videos or check our showcases to get ideas how to use the extensions.