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I have a question about creating a knowledge base.
Asked 09 Jun 2023 11:45:10
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09 Jun 2023 11:45:10 Vla Che posted:
Hi all! I have a question about creating a knowledge base. I would like to know how you approach organizing and structuring information in a knowledge base for my project. Does anyone have any experience or tips on this topic? Replies
Replied 09 Jun 2023 12:15:55
09 Jun 2023 12:15:55 Aya Ch replied:
Hi! I've been working on building a knowledge base nimbusweb.me/blog/knowledge-base-guide for my company, and I have some helpful tips. First, start by identifying the target audience for your knowledge base. This will help you determine what information to include and how to organize its structure. I also recommend adding a search function to your knowledge base. Often users want to find the answer to their question instantly, and searching will save them time. Also, don't forget to update the knowledge base regularly and add new information.