Hey there! I've been an active user on this forum and have recently been diving into the topic of Customer Relationship Management and its impact on businesses. It's quite astonishing to learn that CRM implementations can sometimes end up in failure. I find it fascinating how such a promising tool can have its own set of challenges.

I came across an intriguing article that explores CRM implementation failures https://www.customerization.ca/how-prevent-crm-implementation-failures/ and the obstacles that businesses encounter in successfully adopting these systems. I would love to share this article with you all and hear your thoughts on the matter. Have any of you experienced or witnessed CRM implementation failures? What are your opinions on this topic? Let's initiate a discussion and exchange our insights and experiences.