Smart Mailer PHP Support Product Page
Answered
Installation Problem
Asked 03 Feb 2014 18:37:42
3
have this question
03 Feb 2014 18:37:42 mo privat posted:
Hi guys, i got this error message: Cannot find the complimentary installation file file:///c|Program Files(x86)/Adobe/Adobe Dreamweaver CC/Configuration/temp/...I found some postings about this issue in the forum. Is there any solution available? I got 63 extensions of yours. And a few php extensions fail during the installation:Zip processor php3Pure PHP upload Addon PackSmart mailer PHPPure PHP upload 3Samrt Image Processor Php 2Pure PHP upload 2DMX Zone Twitter widget (out of support right?)Please find a solution. I use your extensions very often for my customers using the cms functions!!! Thanks Alvaro Official Answer
Replied 05 Mar 2014 15:17:42
Hi All,
We finally were able to find out what was causing the problem and corrupting our extension installers!
It turns out that the new WebAssist extensions have a bad code in them that empties the Dreamweaver temp folder on each page open so actually trashing our extension installers...
How to solve the problem:
1. Remove all WebAssist extensions
2. Go to:
for Windows:
C:\Users\<YourUserName>\AppData\Roaming\Adobe\Dreamweaver CC\en_US\Configuration\Commands
for Mac:
/Users/<YourUserName>/Library/Application Support/Adobe/Dreamweaver CC/en_US/Configuration/Commands
(if you have CS6 or other DW version replace the CC in the above paths with it)
Make sure that those two files are not in there:
installer_onOpen.htm
installer2_onOpen.htm
If they still exists then delete them.
After that you will be able to install the extensions from DMXzone as you are used to.
We will contact WebAssist and let them know about the issue, so hopefully they will soon fix their extensions to be less destructive ... but for the time being follow the procedure above.
Greetings,
George Petrov
DMXzone.com
We finally were able to find out what was causing the problem and corrupting our extension installers!
It turns out that the new WebAssist extensions have a bad code in them that empties the Dreamweaver temp folder on each page open so actually trashing our extension installers...
How to solve the problem:
1. Remove all WebAssist extensions
2. Go to:
for Windows:
C:\Users\<YourUserName>\AppData\Roaming\Adobe\Dreamweaver CC\en_US\Configuration\Commands
for Mac:
/Users/<YourUserName>/Library/Application Support/Adobe/Dreamweaver CC/en_US/Configuration/Commands
(if you have CS6 or other DW version replace the CC in the above paths with it)
Make sure that those two files are not in there:
installer_onOpen.htm
installer2_onOpen.htm
If they still exists then delete them.
After that you will be able to install the extensions from DMXzone as you are used to.
We will contact WebAssist and let them know about the issue, so hopefully they will soon fix their extensions to be less destructive ... but for the time being follow the procedure above.
Greetings,
George Petrov
DMXzone.com
Replies
Replied 04 Feb 2014 10:40:00
04 Feb 2014 10:40:00 Teodor Kuduschiev replied:
Hello,
The extensions that you seem to have issues with are the servers side extensions. Is the Server Behaviors panel enabled in your DW CC?!
The extensions that you seem to have issues with are the servers side extensions. Is the Server Behaviors panel enabled in your DW CC?!
Replied 20 Feb 2014 18:59:46
20 Feb 2014 18:59:46 Peter Olschewski replied:
that is the exact same issue with another guy. There are a couple people now having the issue and this should be addressed. Its not an isolated incident
Replied 03 Mar 2014 09:45:50
03 Mar 2014 09:45:50 George Petrov replied:
Hi All,
For those who still have this problem, please do the following:
Start Extension Manager CC
Please click "Tools"->"Preferences" menu item in Extension Manager, check "Enable detailed logging" option. Restart Extension Manager. Then install the extension again with fresh download from DMXzone and then through Extension Manager.
After the error message pops up. Send the log files under:
for Windows:
C:\Users\<YourUserName>\AppData\Roaming\Adobe\Extension Manager CC\Log
for Mac:
"/Users/<YourUserName>/Library/Application Support/Adobe/Extension Manager CC/Log" folder
to
Those log files will help us determinate the problem.
Thanks,
George
For those who still have this problem, please do the following:
Start Extension Manager CC
Please click "Tools"->"Preferences" menu item in Extension Manager, check "Enable detailed logging" option. Restart Extension Manager. Then install the extension again with fresh download from DMXzone and then through Extension Manager.
After the error message pops up. Send the log files under:
for Windows:
C:\Users\<YourUserName>\AppData\Roaming\Adobe\Extension Manager CC\Log
for Mac:
"/Users/<YourUserName>/Library/Application Support/Adobe/Extension Manager CC/Log" folder
to
Those log files will help us determinate the problem.
Thanks,
George
Replied 05 Mar 2014 15:17:42
05 Mar 2014 15:17:42 George Petrov replied:
Hi All,
We finally were able to find out what was causing the problem and corrupting our extension installers!
It turns out that the new WebAssist extensions have a bad code in them that empties the Dreamweaver temp folder on each page open so actually trashing our extension installers...
How to solve the problem:
1. Remove all WebAssist extensions
2. Go to:
for Windows:
C:\Users\<YourUserName>\AppData\Roaming\Adobe\Dreamweaver CC\en_US\Configuration\Commands
for Mac:
/Users/<YourUserName>/Library/Application Support/Adobe/Dreamweaver CC/en_US/Configuration/Commands
(if you have CS6 or other DW version replace the CC in the above paths with it)
Make sure that those two files are not in there:
installer_onOpen.htm
installer2_onOpen.htm
If they still exists then delete them.
After that you will be able to install the extensions from DMXzone as you are used to.
We will contact WebAssist and let them know about the issue, so hopefully they will soon fix their extensions to be less destructive ... but for the time being follow the procedure above.
Greetings,
George Petrov
DMXzone.com
We finally were able to find out what was causing the problem and corrupting our extension installers!
It turns out that the new WebAssist extensions have a bad code in them that empties the Dreamweaver temp folder on each page open so actually trashing our extension installers...
How to solve the problem:
1. Remove all WebAssist extensions
2. Go to:
for Windows:
C:\Users\<YourUserName>\AppData\Roaming\Adobe\Dreamweaver CC\en_US\Configuration\Commands
for Mac:
/Users/<YourUserName>/Library/Application Support/Adobe/Dreamweaver CC/en_US/Configuration/Commands
(if you have CS6 or other DW version replace the CC in the above paths with it)
Make sure that those two files are not in there:
installer_onOpen.htm
installer2_onOpen.htm
If they still exists then delete them.
After that you will be able to install the extensions from DMXzone as you are used to.
We will contact WebAssist and let them know about the issue, so hopefully they will soon fix their extensions to be less destructive ... but for the time being follow the procedure above.
Greetings,
George Petrov
DMXzone.com