Smart Mailer PHP Support Product Page

Solved

Several dmx extensions not showing in CS5.5 (anymore)

Reported 16 Aug 2012 16:52:00
2
have this problem
16 Aug 2012 16:52:00 Jacques H posted:
I have found that smartmailer, recaptcha and gmap draw, although shown as activated in extension manager, do not show in CS5.5. They are shown in CS4. These are the extensions I know about so far. Very strange. Removing extension, removing cache and reinstalling doesn't help.
Can anyone please advice?

Replies

Replied 20 Aug 2012 06:10:14
20 Aug 2012 06:10:14 Vulcho Vulev replied:
Hello Jacques.

Can you please specify your OS version ?

Regards: Vulcho.
Replied 20 Aug 2012 07:19:38
20 Aug 2012 07:19:38 Jacques H replied:
My OS is WIN7 pro.
ReCaptcha now showing in behaviors, but not opening. Smartmailer not showing at all.
Both are working in CS4
Replied 21 Aug 2012 06:39:23
21 Aug 2012 06:39:23 Teodor Kuduschiev replied:
Hello Jacques,

Can you please tell us if you have activated the Insert Bar in your cs5.5?
Replied 21 Aug 2012 07:11:42
21 Aug 2012 07:11:42 Jacques H replied:
Yes, I have
Replied 21 Aug 2012 10:53:25
21 Aug 2012 10:53:25 Vulcho Vulev replied:
Hello Jacques.

I was unable to recreate your issue on machine with the same configuration.Can you Uninstall the products from extension manager , close DW, clear your DW cache file. Download fresh copy of the products from our site , install them in EM , Restart DW amd try again to insert them ?

Regards:Vulcho.
Replied 21 Aug 2012 11:23:29
21 Aug 2012 11:23:29 Jacques H replied:
Did all that. On opening a page in DW it should start installation. It didn't
Replied 21 Aug 2012 12:40:25
21 Aug 2012 12:40:25 Jacques H replied:
All back now.
It appeared several extensions in the Config folder were corrupted. BTW all DMXzone extensions:
Ajax event Calendar, Google Maps, Paginator, PrintIt, Twitter, Sitemap generator, Online page editor, Pure php upload + add on, Universal form validator.
Deleted config folder in total. Then opened Extension Manager and enabled all extensions one by one. That's when I found the corrupted extensions.
After inserting most of the serialnos again, all is working now

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