Hey there

The mp4 doesnt seem to play on a mobile device?

Thanks

Jamie

Hello Jamie,
What is the mobile device that you are having issues with and please provide a link to your page.

Hey Teodor

the one I have tested it on is iphone 7

clients.motley.site/puregreen/index.php

Thanks! Fe found the issue, i will send you the updated js file later

Hi Jamie,
We will update the extension next week, so your issue will be solved.

OK thanks Teodor

Have a good weekend

This issue has been fixed in the latest update.

thats great....works well. many thanks

Hi Jamie,

Thanks for reaching out! It sounds like there might be an issue with the MP4 file on mobile devices. You might want to try re-uploading it or converting it to a different format. Also, please ensure that your payment settings are updated to reflect the BISP new payment. Let me know if you need further assistance!

Best,

Hi there,

Thanks for reaching out! It seems there might be an issue with the MP4 format on mobile devices. You could try using a different player or check the file settings. For more details, feel free to visit becabenitojuarez.com for troubleshooting tips.

Best regards!