App Connect Background Video Support Product Page
Solved
video doesnt play on mobile?
Reported 13 Jun 2019 12:24:50
1
has this problem
13 Jun 2019 12:24:50 Jamie F posted:
Hey thereThe mp4 doesnt seem to play on a mobile device?
Thanks
Jamie
Replies
Replied 13 Jun 2019 12:32:17
13 Jun 2019 12:32:17 Teodor Kuduschiev replied:
Hello Jamie,
What is the mobile device that you are having issues with and please provide a link to your page.
What is the mobile device that you are having issues with and please provide a link to your page.
Replied 13 Jun 2019 12:33:11
13 Jun 2019 12:33:11 Jamie F replied:
Replied 13 Jun 2019 12:46:15
13 Jun 2019 12:46:15 Teodor Kuduschiev replied:
Thanks! Fe found the issue, i will send you the updated js file later 
Replied 14 Jun 2019 06:59:34
14 Jun 2019 06:59:34 Teodor Kuduschiev replied:
Hi Jamie,
We will update the extension next week, so your issue will be solved.
We will update the extension next week, so your issue will be solved.
Replied 14 Jun 2019 07:19:20
14 Jun 2019 07:19:20 Jamie F replied:
OK thanks Teodor
Have a good weekend
Have a good weekend
Replied 19 Jun 2019 09:27:09
19 Jun 2019 09:27:09 Teodor Kuduschiev replied:
This issue has been fixed in the latest update.
Replied 19 Jun 2019 11:07:45
19 Jun 2019 11:07:45 Jamie F replied:
thats great....works well. many thanks
Replied 03 Oct 2024 08:17:09
03 Oct 2024 08:17:09 Gets Mod replied:
Hi Jamie,
Thanks for reaching out! It sounds like there might be an issue with the MP4 file on mobile devices. You might want to try re-uploading it or converting it to a different format. Also, please ensure that your payment settings are updated to reflect the BISP new payment. Let me know if you need further assistance!
Best,
Thanks for reaching out! It sounds like there might be an issue with the MP4 file on mobile devices. You might want to try re-uploading it or converting it to a different format. Also, please ensure that your payment settings are updated to reflect the BISP new payment. Let me know if you need further assistance!
Best,