DMXzone Server Connect Support Product Page
Subscription purchase not possible.
Reported 20 Mar 2025 16:35:03
1
has this problem
20 Mar 2025 16:35:03 Torsten Eismann posted:
I'm a bit desperate. I've tried several times to purchase a subscription. Unfortunately, the purchase form doesn't work. I've contacted support several times and haven't received a response. Can anyone help me?Best regards,
Torsten
Replies
Replied 21 Mar 2025 09:00:41
21 Mar 2025 09:00:41 Teodor Kuduschiev replied:
Hello,
It seems your bank is declining the payment. Try contacting them for more details, or try using a different card.
It seems your bank is declining the payment. Try contacting them for more details, or try using a different card.
Replied 21 Mar 2025 18:09:25
21 Mar 2025 18:09:25 Torsten Eismann replied:
Hello Teodor,
I've tried several credit cards. I don't think there's a problem with the credit cards. Also, my German tax number isn't accepted. Is there another way for me to complete the subscription?
Thank you and best regards,
Torsten
I've tried several credit cards. I don't think there's a problem with the credit cards. Also, my German tax number isn't accepted. Is there another way for me to complete the subscription?
Thank you and best regards,
Torsten
Replied 22 Mar 2025 14:01:38
22 Mar 2025 14:01:38 Teodor Kuduschiev replied:
We only accept card payments.
Not sure what do you mean your german VAT is not accepted - is there any error message?
Please contact your bank and check with them if they don't block the transactions.
Not sure what do you mean your german VAT is not accepted - is there any error message?
Please contact your bank and check with them if they don't block the transactions.
Replied 31 Mar 2025 18:44:47
31 Mar 2025 18:44:47 Torsten Eismann replied:
Hello Teodor,
Hello Teodor,
My credit cards are valid, but my VAT ID isn't recognized either. This error keeps occurring. Could you send me a payment link?
Best regards,
Torsten
Hello Teodor,
My credit cards are valid, but my VAT ID isn't recognized either. This error keeps occurring. Could you send me a payment link?
Best regards,
Torsten
