Hi

I do not know why, but since version 3.4.1, when loading the HTML editor, the text disappears. To be more precise the html code appears briefly and then disappears but the text disappears too.

This issue is random, sometimes I refresh the page and the text appears in the editor.

I have actually updated only 2 sites with the newest version and both having this issue, all other with older versions are ok.

Adel

Hi

This occcurs only on pages with 2 instances of AHE3
The text is displayed only in the second and disappears in the first.

Check this live example : www.xiphias-biggamefishing.fr/ahe3/
(Link corrected 15-11-2013 10:48)

Adel

Hi

The issue is easy to reproduce :

http://www.xiphias-biggamefishing.fr/ahe3/

Refresh the page to see top editor text, randomly appear or disappear

Adel

Hi Adel,

Very weird issue indeed. It happens to me only in Firefox. Seems there are some synchronization things going on ...

We will investigate.

Greetings,
George

Hi George

This issue happens on Chrome Firefox, Safari, IE not tested.
Using windows 7 & 8.1 Pro 64

By the way, AHE3 doesn't work at all with IE11

Best Regards
Adel

The IE11 problems are fixed in the latest version (3.5.0). Please download, install and reapply the extension.

Hi

Thanks for the IE11 fix.

Any fix for the text vanish issue ? (Firefox)

Best wishes for you all for the incoming new year.

Regards
Adel

I have this issue also (using the latest version) in Chrome and Safari. If I leave the page and then reload it the content appears correctly. The content is being loaded from a recordset in the database. It is only the content in the editor that is not being loaded, all other info from the recordset shows correctly.
The Editor works correctly in IE11.

The fix for this is too only have 1 editor on a page. The issue occurs when you have more than 1 editor on the page.

Hi

This issue is supposed to be solved as it was tagged "Solved" . It's maybe a mistake ?

I still have the same issue.

Hi

I've applied today version 3.5.2 but still the same bug in Firefox, chrome, Safari (Latest version all)
Works in IE (IE11 only tested) and Opera latest

Since 3 months I can't update extension because our CMS uses two instances for the editor.

Is somebody in Dmxzone working on this issue ? Have you got some ideas on what can cause this.

Best regards

I had to rewrite my CMS to accommodate this problem. You are describing it exactly right. The editor works in IE11, but not in chrome, firefox and safari when you have 2 or more editors on the same page.

Hi John

It's good to see that I'm not alone with this issue.

How about the other thousand users of AHE3, nobody uses 2 instances of the editor on the same page ?

George : Any news about your investigations ??

By the way is it possible to remove the "SOLVED" TAG of this issue ?

Regards

Made some other tests

Android 4.2.2:

- Chrome : bug
- Firefox : bug
- Opera : Bug

iOs 7.0.4

Chrome : bug
Opera : not working at all

I also have this problem. I installed the 3.5.2 version, and now some customers have said that they lose the contents of the second form yet. This is very serious because it means that they lose the contents of entire pages. The problem occurs randomly. Need an urgent solution.
Thanks.
Simone

Hi Simone

I've downgraded AHE to version 3.3.4 after two of my clients lost half of the content of a page after updating it.

Be aware when downgrading AHE3 , you will loose Google Chrome compatibility, because since Chrome version 32 AHE3 doesn't work.

Regards

Adel

Hello Simone, Adel,

Can you please check if you are using the latest DMXZone Database Updater / Database Connector / HTML5 Data Bindings? I cannot seems to reproduce this issue locally.

Hi Teodor

You can test here a fresh install

www.xiphias-biggamefishing.fr/ahe3/

Regards

Teodor

No dynamic data used in the example above.

Hi teodor, excuse me if I can answer only today. In these pages there is none of the scripts you mentioned. The problem occurs randomly.
Thanks Adel, thanks for your interest, but I can't downgrade the version of the editor because different clients use only Crome.
I need help because my customer asking for a solution to be able to update their website.

Hi guys

Anything new about this issue ?

Regards

I'm having the exact same problem. Clients losing entire webpage content because they update empty editors. This is a serious problem and still no solution???

This issue is far from being the solved. The 'Solved'-tag should be removed....

Hi Michael

Completly agree with you. I already asked TWICE to remove the "Solved" tag, unfortunatly no answer at all, aswell to get an answer on their investigations ...

I'm actually preparing to switch to another html editor ... because enough is enough ... I'm tired fighting to make this extension work.

Regards

Hi George, Teodor

What about your investigations ?

Regards

Adel

Hi Adel,

I just send you a test version of the upcoming update so you can test if the problem is solved.

Let me know how it goes.

Greetings,
George