Hi,

My client is using AdvHTML Editor 3 for making newsletters, sending with SmartMailer.
The page beeing sent, is an asp-file. It looks fine on the web, but when received as mail, the norwegian lettes (and some other) is missing. Some formatting is also missing.

The problem came after utgrading to AdvHTML Editor 3.

Missing letters like this:

Viktig tilbeh?l din NetOx™ Drum
Kj? lakseoppdretter: H?ongen for avlusing er her straks - har du orden i sakene?
Sjekk denne lista over utstyr som hjelper deg til ?olde orden, ?ikkerheten, effektivisere gjennomf?en av tiltak og bevare utstyret.
Send oss din bestilling I DAG - s?r du sikker!

And here is the webpage beeing sent: www.storvik.no/NO/nyhetsbrev.asp

Best regards
Åge Fossum
Norway

Hello Åge,

Check the encoding of the Smart Mailer. Also check the encoding of the asp page sent. Make sure all encodings are matching.

Regards.

Hello Miroslav,

Thank you for your answer!

They both have the same encoding "iso-8859-1".
Tha asp page got "charset=iso-8859-1"
The Smart mailer got sm1.contentCharset = "iso-8859-1"

They also both got <% Session.LCID = 1044 %>

Best regards
Åge Fossum
Norway

Hello Åge,

What is the codepage property for your asp pages?
If it is set must be found on first line of each ASP page like so:

<%@LANGUAGE=VBScript CODEPAGE=932 %>

In your case codepage must be set to 28591 according to this MS article.

More info on correct code page and charset you can find here

Regards.

Hello Miroslav,

What was on my pages was:
<%@LANGUAGE="VBSCRIPT" CODEPAGE="1252"%>

Now I changed it to:
<%@LANGUAGE="VBSCRIPT" CODEPAGE="28591"%>

Just have to wait, and see, when my client will send another newletter

Thank you so much for helping me out, Miroslav!

Best regards
Åge Fossum
Norway

Hello Miroslav,

Unfortunately this did not help.

Tha asp pages got "charset=iso-8859-1"
The Smart mailer got sm1.contentCharset = "iso-8859-1"
The codepage in the first line is set to this <%@LANGUAGE="VBSCRIPT" CODEPAGE="28591"%>
They also both got <% Session.LCID = 1044 %>

The Smart mailer also got:
sm1.contentCharset = "iso-8859-1"

Best regards
Åge Fossum

Hello Miroslav,

Unfortunately this did not help.

Tha asp pages got "charset=iso-8859-1"
The Smart mailer got sm1.contentCharset = "iso-8859-1"
The codepage in the first line is set to this <%@LANGUAGE="VBSCRIPT" CODEPAGE="28591"%>
They also both got <% Session.LCID = 1044 %>

The Smart mailer also got:
sm1.contentCharset = "iso-8859-1"

Best regards
Åge Fossum

Any idea, anyone at DMXzone?

With the old HTML editor everthing was fine regarding Norwegian letter
Now I only got I client not too happy...

Best regards
Åge Fossum

Hello

Anyone at DMXzone who can help??

Best regards
Åge Fossum

I have similar problem; Different text input Fields on same page Works fine, but the text area input Field gives wrong input to my database on special letters. Any quick fix?

Hi Steve,
Both your page and database table must be set to utf-8.