A contact center process refers to the structured series of actions and protocols that are followed to handle customer interactions efficiently. These processes typically involve receiving and responding to customer inquiries or issues via various communication channels such as phone, email, chat, or social media. The contact center process includes several key stages: customer identification and verification, understanding and categorizing the query or issue, resolving the concern or escalating it to the appropriate department, and finally, documenting the interaction for future reference. These processes are designed to ensure consistent, high-quality service while maintaining customer satisfaction and operational efficiency. Automated tools and software often support these processes to streamline workflows, manage customer data, and provide real-time analytics for continuous improvement.