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Zip Processor PHP 3 installation error
Reported 04 Mar 2014 11:26:33
1
has this problem
04 Mar 2014 11:26:33 David Woolley posted:
I've just purchased Zip Processor PHP 3, and installed in ExtMan, put in my code & dmxzone credentials, then it produces the error below:"ERROR INCOMPLETE INSTALLATION!!"
"Cannot find the complimentary installation file:///C|Program Files (x86)/Adobe/Adobe Dreamweaver CS6/Configuration/temp/zipphp30/zipphp30_install.xml"
I uninstalled it, removed the WinFileCache*****.dat file from the DW config folder.
Reinstalled - same problem.
Someone else in the forum suggested removing & reinstalling all dmxzone extensions, but this is not an option for me.
Any suggestions please as soon as you can.
Cheers
Dave
Official Solution
Replied 05 Mar 2014 15:13:26
Hi David,
We finally were able to find out what was causing the problem and corrupting our extension installers!
It turns out that the new WebAssist extensions have a bad code in them that empties the Dreamweaver temp folder on each page open so actually trashing our extension installers...
How to solve the problem:
1. Remove all WebAssist extensions
2. Go to:
for Windows:
C:\Users\<YourUserName>\AppData\Roaming\Adobe\Dreamweaver CC\en_US\Configuration\Commands
for Mac:
/Users/<YourUserName>/Library/Application Support/Adobe/Dreamweaver CC/en_US/Configuration/Commands
(if you have CS6 or other DW version replace the CC in the above paths with it)
Make sure that those two files are not in there:
installer_onOpen.htm
installer2_onOpen.htm
If they still exists then delete them.
After that you will be able to install the extensions from DMXzone as you are used to.
We will contact WebAssist and let them know about the issue, so hopefully they will soon fix their extensions to be less destructive ... but for the time being follow the procedure above.
Greetings,
George Petrov
DMXzone.com
We finally were able to find out what was causing the problem and corrupting our extension installers!
It turns out that the new WebAssist extensions have a bad code in them that empties the Dreamweaver temp folder on each page open so actually trashing our extension installers...
How to solve the problem:
1. Remove all WebAssist extensions
2. Go to:
for Windows:
C:\Users\<YourUserName>\AppData\Roaming\Adobe\Dreamweaver CC\en_US\Configuration\Commands
for Mac:
/Users/<YourUserName>/Library/Application Support/Adobe/Dreamweaver CC/en_US/Configuration/Commands
(if you have CS6 or other DW version replace the CC in the above paths with it)
Make sure that those two files are not in there:
installer_onOpen.htm
installer2_onOpen.htm
If they still exists then delete them.
After that you will be able to install the extensions from DMXzone as you are used to.
We will contact WebAssist and let them know about the issue, so hopefully they will soon fix their extensions to be less destructive ... but for the time being follow the procedure above.
Greetings,
George Petrov
DMXzone.com
Replies
Replied 05 Mar 2014 15:13:26
05 Mar 2014 15:13:26 George Petrov replied:
Hi David,
We finally were able to find out what was causing the problem and corrupting our extension installers!
It turns out that the new WebAssist extensions have a bad code in them that empties the Dreamweaver temp folder on each page open so actually trashing our extension installers...
How to solve the problem:
1. Remove all WebAssist extensions
2. Go to:
for Windows:
C:\Users\<YourUserName>\AppData\Roaming\Adobe\Dreamweaver CC\en_US\Configuration\Commands
for Mac:
/Users/<YourUserName>/Library/Application Support/Adobe/Dreamweaver CC/en_US/Configuration/Commands
(if you have CS6 or other DW version replace the CC in the above paths with it)
Make sure that those two files are not in there:
installer_onOpen.htm
installer2_onOpen.htm
If they still exists then delete them.
After that you will be able to install the extensions from DMXzone as you are used to.
We will contact WebAssist and let them know about the issue, so hopefully they will soon fix their extensions to be less destructive ... but for the time being follow the procedure above.
Greetings,
George Petrov
DMXzone.com
We finally were able to find out what was causing the problem and corrupting our extension installers!
It turns out that the new WebAssist extensions have a bad code in them that empties the Dreamweaver temp folder on each page open so actually trashing our extension installers...
How to solve the problem:
1. Remove all WebAssist extensions
2. Go to:
for Windows:
C:\Users\<YourUserName>\AppData\Roaming\Adobe\Dreamweaver CC\en_US\Configuration\Commands
for Mac:
/Users/<YourUserName>/Library/Application Support/Adobe/Dreamweaver CC/en_US/Configuration/Commands
(if you have CS6 or other DW version replace the CC in the above paths with it)
Make sure that those two files are not in there:
installer_onOpen.htm
installer2_onOpen.htm
If they still exists then delete them.
After that you will be able to install the extensions from DMXzone as you are used to.
We will contact WebAssist and let them know about the issue, so hopefully they will soon fix their extensions to be less destructive ... but for the time being follow the procedure above.
Greetings,
George Petrov
DMXzone.com
Replied 05 Mar 2014 18:08:16
05 Mar 2014 18:08:16 David Woolley replied:
Thanks a lot George for this solution. That's a huge relief!
I reinstalled WebAssist DataBridge & Free Tools with latest upgrades last week, so this was obviously the reason.
Should I wait until WebAssist have resolved this issue before reinstalling their 2 extensions?
Cheers
Dave
I reinstalled WebAssist DataBridge & Free Tools with latest upgrades last week, so this was obviously the reason.
Should I wait until WebAssist have resolved this issue before reinstalling their 2 extensions?
Cheers
Dave
Replied 05 Mar 2014 19:45:28
05 Mar 2014 19:45:28 George Petrov replied:
Hi David,
WebAssist promised me a fast solution, so you better wait indeed till they have an update before installing them again.
Greetings,
George
WebAssist promised me a fast solution, so you better wait indeed till they have an update before installing them again.
Greetings,
George
Replied 05 Mar 2014 20:03:14
05 Mar 2014 20:03:14 David Woolley replied:
Will hold off on this - please will you keep me informed.
Thanks again
Dave
Thanks again
Dave
Replied 26 Mar 2014 17:02:00
26 Mar 2014 17:02:00 Andrew Gray replied:
there is now a workaround from WebAssist (pending new WA extensions) available at www.webassist.com/forums/posts.php?id=33955
an updated file to replace installer_onOpen.htm can be download.
installer_onOpen.htm.zip
After uninstalling all the relevant extensions I installed WA first. Then replaced the installer_onOpen.htm with new and then DMXzone extensions and all worked fine.
regards
AndyG.
an updated file to replace installer_onOpen.htm can be download.
installer_onOpen.htm.zip
After uninstalling all the relevant extensions I installed WA first. Then replaced the installer_onOpen.htm with new and then DMXzone extensions and all worked fine.
regards
AndyG.
Replied 27 Mar 2014 21:41:26
27 Mar 2014 21:41:26 David Woolley replied:
Thanks Andy!