I know analyzing online reviews and social media is crucial these days but have no idea where to start. We're a local company needing our first-ever reputation analysis. What service would you recommend for an objective and easy-to-understand overview? I could really use some hand-holding through this process!

Hi all! It is undeniable that customer reviews have significant power and influence on potential customers. And if a company does not analyze reviews, and also does not provide answers to users, this characterizes it only from the worst side. It is worth saying that a review analysis provides an opportunity for a company to see its strengths and weaknesses, which are pointed out by its customers. With the help of reviews, a company can improve its product, as well as provide better support for its customers.