Error 12002 with installation of extension

Question:

I can download the extension from DMXzone, but when I go through the installation wizzard I get the following error:

Error (12002) occurred while connecting to server. Please make sure you are connected to the internet.

Answer:

Error 12002 means that you got a timeout somehow.

Probably you have a firewall/proxy server installed that is blocking the file download. Remove/disable those and you should be ok.

Check if you have the following firewall: Agnitum Outpost firewall or Norton Internet Security. Shutdown those applications please before you install the extension - ie before starting DW after you installated the extension with Extension Manager, because when you start DW the second part of the extension installation will run.

Comments

Taking down firewall NOT an option

October 15, 2003 by Murray Neill

Taking down the firewall for our entire domain is not an option. I feel with todays high virus traffic it is irresponsible of you to advise users to do so! Besides,

RE: Taking down firewall NOT an option

October 16, 2003 by Martha Graham

Please email me at martha@dmxzone.com for further assistance.

Martha Graham
DMXzone.com

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