SalesForce and Google Apps Integration
Salesforce.com and Google officially allied to offer Salesforce's CRM (customer relationship management) applications
with integrated Google Apps. This combination enables businesses to effectively communicate and collaborate without
any hardware or software to download, install or maintain.
SalesForce-Google union will allow customers to access Gmail, Google Apps, Calendar, and Google Talk from within Salesforce.com CRM applications. Salesforce for Google Apps will also leverage the Force.com Platform and
Google's open APIs, opening up even more development opportunities for
developers and partners
Yet, this isn't a new function of Salesforce.com. The company has offered
integration with Microsoft's Office and Outlook desktop applications
for some time. But this is the company's first foray into offering a
more wide-ranging Web-based application package, cutting the ties to
desktop applications.
"Salesforce.com is open to working with a myriad of office
applications. What made this possible is that Salesforce and
Google...both deliver native Web applications," said Kraig Swensrud,
vice president of Applications at Salesforce.com.
Salesforce.com won't charge for the integration with Google Apps.
Existing customers will get it for no additional charge. There is a profit motive here, however. The company will offer a
service called Salesforce for Google Apps Supported that will include
telephone support for end users, unified billing and provisioning, and
additional application programming interfaces for a fee of $10 per
user, per month.
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